Tidio Pricing Explained: Which Plan Is Right for You in 2025?

If you’ve been searching for a customer support platform, you’ve probably come across Tidio. It’s one of the more well-known customer support software solutions for small businesses, e-commerce stores, and growing teams. Tidio combines live chat, AI-powered chatbots, and automation into a single chat widget that helps with customer engagement, lead generation, and support.

But before you dive in, one big question comes up: How much does Tidio cost for your business, and which pricing plan should you actually pick?

This guide breaks down Tidio’s pricing structure in detail, so you know exactly what each plan includes, what limitations to expect, and which one is the best fit for your business.

Tidio Pricing tiers (at a Glance)

Here’s a quick breakdown of the current Tidio pricing tiers:

Free Plan

The Free Plan is Tidio’s entry point, offering just enough to get you started. It includes:

• Copilot: This is a new Tidio feature which is included in all the plans. Copilot works natively in Tidio, offering on-brand reply suggestions from past conversations. It is also available as a Chrome extension for use in other helpdesk tools
• Up to 10 operator seats: Number of support agents who can use Tidio at the same time.
• Unlimited live chat conversations
• Basic email support: You can connect your email inbox to manage it from Tidio's dashboard.
• 50 chatbot conversations per month
• Access to basic chatbots and integrations: This includes basic analytics (such as number of missed conversation), Tidio AI reply assistant to help you enhance your answers, and integration to messenger, WhatsApp and email.
• A simple chat widget for your website visitors: No custom branding, visible Tidio branding.

This plan is generous for testing. You can add a chat widget to your site, track customer interactions, and even use chatbot templates for simple automation. But if your support team expects lots of customer requests, you’ll quickly hit the 50 chatbot conversation cap.

Best for: freelancers, solo entrepreneurs, and very small businesses who need basic customer service tools without a paid subscription.

Starter Plan

At $25/month, the Starter Plan is aimed at businesses who want to move past the free plan but don’t yet need heavy automation.

What you get:

• Up to 10 operator seats, can add more with extra cost
• 100 billable conversations: Any conversation that includes a message from a human agent (you)
• Unlimited live chat conversations
• Basic analytics
• Added features:
• • Live visitor list: See every online visitor, along with the pages they are browsing
  • Operating hours: Letting customers know when you are online

This removes the big headache of conversation limits, letting you engage in as many customer interactions as you need. However, the number of seats can be too small for growing businesses (and adding on as you go can become costly)

Best for: small ecommerce stores, solo shop owners, or businesses just beginning with customer support software.

Growth Plan

The Growth Plan starts at $50/month and is the most balanced choice for growing teams.

It includes:

• 250-2000 billable conversations (different quotas)
• Unlimited live chat and chatbot conversations
• 10 operator seats included (with the option to add more)
• Visitor tracking and advanced analytics: Detailed insight of the number of sales generated with Tidio.

• More control over chatbot automation flows and AI chatbots
• Some added fearures:
• • Live typing: Speed up response time by previewing what visitors are typing
  • Viewed pages history: See what pages the visitors viewed so you can engage them
  • Visitors info: see the location, and whether they are returning visitors
  • Visitor notes: Notes for each visitor so every team member can continue the conversation
  • Automatic chat assignment

This is where Tidio becomes powerful. With unlimited chatbot conversations, you can implement AI-powered chatbots that handle repetitive customer questions, lead generation workflows, and even sales flows. If you’re an e-commerce store that gets frequent customer requests like “Where is my order?” or “Do you have this item in stock?”, this plan saves your support team hours of manual work.

Best for: scaling businesses, e-commerce shops, and support teams handling hundreds of daily customer inquiries.

Plus

Tidio+ is Tidio’s enterprise-level plan with custom pricing, tarting at $750/month. It’s designed for companies needing advanced features, higher volumes, or enterprise-grade security.

You can expect:

• Custom number of operator seats and billable conversations
• Unlimited everything (chat, AI chatbots, integrations)
• Dedicated account manager and support team
• Added features:
• • Multisite: Same widget on multiple websites
  • Departments: Connect every problem to the right person
  • Multilanguage
  • OpenAPI
• Extra customization: Custom branding (No Tidio branding)

Plus also offers enhanced security measures and enterprise-grade security for businesses concerned with online attacks, customer data protection, and compliance.

Best for: enterprises, large customer support teams, or businesses that want a tailored customer support platform.

Premium

Think of Premium as the hands-off option. Maximum automation with priority service and premium support.

• Price: Custom
• What’s included: Everything +
• • Lyro AI as a managed service
  • Guaranteed 50% Lyro AI resolution rate
  • Ongoning analysis

Best for: You want a partner to own AI customer support outcomes; your volume and complexity justify an enterprise-grade engagement.

What is specific to Tidio?

Tidio’s main vocabulary includes somethings that makes them unique:

• Lyro AI Agent: An AI-powered chatbot built to answer complex customer inquiries in real time. This is Tidio’s branded AI agent and can significantly reduce workload for customer support agents.

• Flows: Create detailed customer journeys with customizable chat widgets and chatbot templates.
• • Visitors reached via Flows: Your first 100 visitors reached via Flows are free. You can upgrade your monthly limit to 2k - 100k - Custom number in Plus and Premium plans
  • Sales Flow templates: Scenarios that are designed to increase conversions - available in every plan
  • F&Q templates: To answer common questions
  • Visual Flows builder: Creating scenarios from scratch or editing the templates - available in every plan

These features extend the platform beyond simple live chat into a full multichannel customer communication platform.

Lyro and Flows can be purchased separately as stand-alone automation plans.

Lyro: Best for businesses that get a lot of repetitive customer questions and want an AI agent to instantly handle them without training a support team. Great if you’re aiming for faster responses and lower support costs.

Flows: Best for teams that want custom chatbot automation for tasks like lead generation, order tracking, or booking appointments. Perfect if you prefer visual control over automation rather than leaving it fully to AI.

Free Trial & Billing Options

Tidio offers a 7-day free trial on premium features. No credit card is required, making it risk-free to test.

Billing comes in two flavors:

• Monthly billing: Pay as you go, cancel anytime.
• Annual billing: Prepay for the year and get 2 months free.

Bonus: Tidio has a handy cost calculator that will break down your costs based on your needs.

What to consider before choosing?

• Conversation volume: Estimate how many billable conversations your agents handle in a typical month (and during peak season). This drives your base cost.
• Automation needs: Decide whether you want Lyro AI to cut down repetitive questions, Flows for structured automation, or both (or maybe a mix with other Tidio plans).
• Team size & roles: Check if you need advanced features like Departments, permissions, or a Success Manager - these only come in higher tiers and are probably less useful for small businesses.
• Integrations: Make sure Tidio connects with your CRM systems, e-commerce tools, or social platforms.
• Scalability: Choose a plan that fits now but can scale up without forcing you to switch platforms (or paying more) later.

What else is out there?

If you want more flexibility and advanced chatbot system design, you might also explore Amio.

There are a few benefits to using chatbots, but perhaps the most important one would be achieving maximum automation. You can automate more than 90% of your common questions with 24/7 customer engagement, while reducing costs by more than 30%.

Pricing: Request a demo, and/or start with a 14-day free trial

• Starting from 150 EUR/month  - 400 automated messages, chatbot, conversational designer, Analytics

Key features:

• Accessing order details for the checkout process, order tracking, and refunds
• Omnichannel - Working on webchat, mobile in-app chat, and messaging chat apps like WhatsApp, Messenger, Telegram, Viber, and Google RCS
• Customizable widgets - set your tone of voice
• Real-time and top-down analytics - give you a clear view of your chatbot’s overall impact from big-picture performance to insights from individual conversion rates

Conclusion

Tidio’s pricing plans are transparent, flexible, and designed for businesses of all sizes. The free plan works as a solid test drive, Starter is useful for solo operators, Growth is the best fit for scaling companies, and Plus and Premium deliver enterprise features and security measures.

In short: Tidio makes it easy to start small and scale your customer support, whether you’re handling basic customer questions or managing complex customer inquiries with AI-powered chatbots.

FAQs about Tidio

1. Does Tidio have a free plan? Yes. The free plan includes live chat, a basic chat widget, up to 10 operators, and 50 chatbot conversations.

2. How much does Tidio cost per month? Paid plans start at $25/month (Starter) and scale up to custom pricing.

3. Can I pay annually? Yes. Annual billing saves you 2 months compared to monthly payments.

4. Does Tidio integrate with Shopify and WordPress? Yes. Tidio has seamless platform integration with Shopify, WordPress, Wix, and other CMS platforms.

5. Is Tidio cheaper than hiring support staff? Often, yes. AI-powered chatbots and the Lyro AI Chatbot can handle repetitive customer questions, reducing the cost of chatbots versus hiring multiple support agents.

6. Does Tidio support mobile? Yes. Tidio offers mobile apps for iOS and Android so you can manage customer interactions on the go.

7. What’s the difference between Lyro AI and basic chatbots? Most basic chatbots rely on pre-set chatbot templates, while Lyro uses AI to understand complex customer inquiries.

8. Can I track website visitors in real time? Yes. Tidio offers real-time visitor insights, showing who’s browsing and enabling proactive chat flows.

9. Is Tidio suitable for enterprise-level customer support? Yes, with Plus plan, enterprises can get enterprise-grade security, dedicated support, and advanced customer support metrics.

10. What’s an alternative to Tidio? Amio is a strong alternative, offering customizable chatbots, team-friendly pricing, CRM system integration, and multichannel support.

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